You are:

  • Customer obsessed and an expert in the customer experience: you are able to think ahead of your clients wants/ needs and are able to quickly problem solve
  • Detail oriented and have a proclivity to think ahead and outside of the box
  • Versatile and able to adapt in rapidly-changing environment
  • Tech savvy: you are a considered a power-user of the platform and are able to demonstrate all aspects of the platform to customers
  • Scrappy: you’re able to balance individual work, cross team collaboration and project management
  • Data driven and analytical
  • Ambitious and a go-getter


Job Responsibilities

  • Platform and account support for AdQuick Agency users and platform superusers.
  • Assist Head of Accounts and Sales in agency onboarding and setup
  • Leads Weekly Office Hours for all supported agencies
  • Prioritizing user product asks and relaying to product team in weekly meeting.
  • Ongoing training to agency users on product updates/changes.
  • Agency Vendor support in conjunction with agency users
  • Fielding and prioritizing platform bugs/fixes related to agencies and agency vendors
  • Lead on building out user FAQs, onboarding and user support materials
  • Counter-support to sales for smaller agencies - weekly calls, running tracking docs + product requests


Background:

  • 3+ years experience in tech and in a customer facing/support role
  • Proficiency in digital tech tools (ex: slack, quip, clubhouse) and excel
  • Strong interpersonal skills
  • A bachelor's degree
  • Ideally located PST but flexible